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Service availability

We at cumi operate under a jurisdiction-restricted service model. Our platform is available only where local law permits online gaming and sportsbook activity. Users are responsible for verifying that their access and participation comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited or restricted without a specific local licence. Service availability may vary by region; if you are unsure whether cumi is accessible in your area, contact our support team before registering an account. Our legal team continuously monitors regulatory changes to ensure compliance across all markets we serve.

Account eligibility

Eligibility to open an account on cumi is determined by applicable local law. Accounts are offered only to individuals who meet the legal requirements of their jurisdiction and who have confirmed their identity through our KYC process. Users must provide valid government-issued identification and proof of residence as part of account setup. False or fraudulent information will result in immediate account suspension and forfeiture of any balance. We reserve the right to decline an account application if identity verification fails or if an applicant is from a restricted jurisdiction. Users are responsible for understanding and complying with all age and legal restrictions that apply to their location before attempting to register.

Local-law responsibility

Every user acknowledges that they are responsible for checking the laws of their own jurisdiction before accessing cumi. Online gaming regulations vary widely across regions — some allow it freely, others restrict it, and some prohibit it entirely. We cannot provide legal advice about your specific jurisdiction; you must consult local law or a qualified legal advisor if you are uncertain. By using cumi, you confirm that you have verified your local jurisdiction permits your participation and that your use complies with all applicable laws. We are not liable for users who access the platform in violation of their own jurisdiction's laws. If regulations in your jurisdiction change, discontinue your use of cumi immediately and contact us if you believe your account should be closed.

Data and privacy scope

We collect personal data — name, contact details, government ID, and proof of residence — to satisfy KYC (Know Your Customer) regulatory requirements. This data is stored securely using SSL encryption and is shared only with payment processors, regulators, and fraud-prevention partners as necessary for account operations. We do not sell user data to third parties for marketing. Your full privacy policy is available in the footer; review it in detail before opening an account. We retain transaction records for a minimum of five years to comply with local financial regulations. You can request access to your stored data or request deletion at any time through our data-deletion process, though some data may be retained for legal compliance. All data transfers are encrypted and conducted through secure channels only.

Contact for legal inquiries

If you have legal questions, compliance concerns, or regulatory inquiries, contact our legal and compliance team through the channels listed in the footer. Email is the preferred method for formal requests; include "Legal Inquiry" or "Compliance Question" in the subject line and provide a clear description of your concern. Response time is typically 5–10 business days for formal legal matters. For urgent issues (account locked for regulatory reasons, payment held pending compliance review), use the priority support contact within your account. We also maintain contact information for users in major cities — Jakarta, Surabaya, Bandung, Medan, and Bali — so local inquiries can be routed appropriately. Jurisdiction-specific questions should be directed to our compliance team, which can provide guidance on how local regulations affect your account and use of cumi.